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Stakeholders

Stakeholders	Expectations for Sinopec	Communication mechanism	Response and effect
Government	Compliance and risk control Responding to national macro-control Providing job opportunities Driving local economic development	Daily communication and reporting Discussion and seminar Project approval Government regulation	Legal compliance and Integrity Timely and accurate disclosure Creating job opportunities Increasing social contribution Supporting national policies
Shareholders & creditors	Stable credit rating Truthful, accurate, timely and complete disclosure Protecting the interests of shareholders Fair profits and returns	Periodic reporting Corporate reporting Promotional activities Dialogue with and feedback to shareholders	Strict risk control Maintaining high profitability Guaranteeing the profit attributable to shareholders Keeping a good credit rating Realizing fair enterprise value
Customers	High-quality products Efficient response Accurate and fast complaint handling Good after-sales service	Meeting and consultation Daily contact Feedback mechanism Hotline service Online service	Continuous product innovation Strengthening customer relationship management Enhancing customer satisfaction Improving efficiency of handling customer complaints
Employees	Guarantee of legitimate rights Satisfactory salary incentive Good working environment Unimpeded career development	Workers congress Commendation of employees Regular training Corporate cultural activities	Enhancing employee participation in management Guaranteeing legitimate rights and interests of employees Caring about employee development Improving salary incentive High employee satisfaction Low employee turnover
Labour unions	Rights and benefits of employees Democratic management Corporate affairs transparency	Workers congress Grass-roots labour unions	Strengthening exchanges in collective bargaining Improving democratic management
Business partners	Leveraging each other's strengths Good faith and mutual benefit Information sharing	Contract negotiation Daily meeting High-level meeting Correspondence of documents Daily business communication	Adhering to the principles of good faith, mutual benefit and equal consultation Exploring new areas and methods of cooperation Establishing effective partnership
Suppliers	Fair procurement and strict compliance Strategic cooperation for mutual benefits	Contract and agreement negotiation Real time communication Tendering meeting	Adhering to the principles of "openness, fairness and justice" High supplier satisfaction Continuous decline of procurement costs
Financial & Insurance Companies	Lowering financing costs Reducing risk Timely payment	Contract negotiation Daily business communication	Research on financial and insurance policies Strategic adjustment to reduce financing risks
Community	Concern for social development Building a harmonious community	Charity activities Field trips and visits Communication and exchanges with community Environmental & social risk analysis of projects Collection and disclosure of environmental performance Response to external investigations	Tax payment and job creation Helping rural revitalization Tackling climate change Providing clean energy Resource recycling Biodiversity protection Land resource management
Media	Timely disclosure Good media relations	Press conference Press release On-site interview Press briefing	Improving public opinion environment Strengthening corporate reputation Improving media's recognition of Sinopec Maintaining communication and cooperation with the media
NGOs	Advocating sustainable development	Regular participation in meetings or activities Daily contact	Regular participation in meetings or activities Daily contact

Contact Us

Address
22 Chaoyangmen North Street, Chaoyang District, Beijing, China
Post code
1011521
Tel
86(0)10 59960114

Legal Notice

This Website is constructed by China Petrochemical Corporation. (hereinafter referred to as SINOPEC). Please read carefully the following terms...

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